CREDIT COLLECTION SERVICES™
"WHERE CASH FLOWS"™
Credit Collection Services (CCS) is proud to be recognized as one of the nation’s largest and most respected collection firms.
PAUSE BACKGROUND
CREDIT COLLECTION SERVICES™
"WHERE CASH FLOWS"™
Credit Collection Services (CCS) is proud to be recognized as one of the nation’s largest and most respected collection firms.
ABOUT USNationwide Coverage
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ABOUT USNationwide Coverage
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ABOUT USNationwide Coverage
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ABOUT USNationwide Coverage
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KEY DIFFERENTIATORS
DISPUTE RESOLUTION
STRATEGY ASSIGNMENT
MULTILINGUAL CAPABILITIES
CULTURE OF CUSTOMER SERVICE
REGULATORY COMPLIANCE
SKIP TRACING
SPEECH ANALYTICS
PAYMENT PLAN ADMINISTRATION
KEY
DIFFERENTIATORS
DISPUTE
RESOLUTION
Customer service is a core value of the CCS organization, and we have invested equivalent resources into dispute management as we have into payment recovery. As a result, escalation is extremely rare.
STRATEGY
ASSIGNMENT
Every account is assigned a comprehensive recovery strategy upon placement, which systematically marches each account along a disciplined timeline.
MULTILINGUAL
CAPABILITIES
CCS has a large staff of bilingual CSAs, and our bilingual IVR offers 24/7 account servicing functionality. Additionally, our self-service website offers greetings and guidance in English, Spanish, French, Chinese, and Japanese.
CULTURE OF
CUSTOMER SERVICE
CCS is a script-intensive organization, with hundreds of scripts developed to guide our CSAs through nearly every path of an inbound or outbound contact. Customer service is a core focus, and our CSAs are trained thoroughly on “soft skills” such as active listening, empathy, and tone of voice.
REGULATORY
COMPLIANCE
CCS has implemented an extremely robust Compliance Management System (CMS), which has been praised by many of the nation’s largest creditors following comprehensive audit. As the collection industry is constantly evolving from a regulatory standpoint, CCS utilizes a variety of sources of information to proactively update its CMS.
SKIP
TRACING
Due to the volume of referrals serviced by the CCS organization, we have been able to negotiate virtually unlimited search capabilities with our asset and skip tracing vendors.
SPEECH
ANALYTICS
CCS has implemented speech analytics software, which enables the assessment of 100% of our telephone contacts for compliance with internal, client, and regulatory requirements.
PAYMENT PLAN
ADMINISTRATION
Automated system strategies are designed to monitor established payment arrangements and update those that are kept on-schedule. Broken payment arrangements and token payments are given the highest priority, and are queued for immediate telephone follow-up.
SEAMLESS INTEGRATION
CCS interfaces with clients at any desired level of technical sophistication, readily developing required interfaces to facilitate electronic data exchange. This ranges from the simple placement of new business to a fully-automated exchange of payments and account-specific data updates.
SEAMLESS
INTEGRATION
CCS interfaces with clients at any desired level of technical sophistication, readily developing required interfaces to facilitate electronic data exchange. This ranges from the simple placement of new business to a fully-automated exchange of payments and account-specific data updates.
INDUSTRIES SERVED
BANKING & INSURANCE
HEALTHCARE
CABLE & TELECOM
ENERGY & UTILITIES
RETAIL
GOVERNMENT
INDUSTRIES
SERVED
BANKING & INSURANCE
HEALTHCARE
CABLE & TELECOM
ENERGY & UTILITIES
RETAIL
GOVERNMENT
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KEY METRICS
KEY
METRICS
53
years in
business
20-30%
liquidation lift over
traditional vendors
$5B+
in annual
placements
94%
clients say CCS
makes it "very easy"
to do business
99%
client satisfaction
with CCS'
responsiveness
CCS' NPS industry
score is 71.
>70 = "world class"
9/10
clients are "very likely" vs.
"likely" to recommend CCS
Over five decades of uninterrupted growth, proven leadership, unparalleled client relationships, and a tireless commitment to servicing excellence.